All the fine print that you do not really want to read but you know it is important too. Payment Once you have made a booking on a Velo Thailand touring trip and your booking is confirmed you will be required to make a deposit payment to Velo Thailand within 15 days of making your booking. Deposit amounts are listed on each tour's booking form. Failure to pay the booking fee will mean your place will be available to other potential customers. The main payment for the trip is due 2 months before the tour starts. Booking made less than 2 months before the tour start date will require full payment. Tour Inclusions Each Velo Thailand includes different services in terms of included activities, meals and transport. These details are included on the tours web page . Velo Thailand reserves the right to change inclusions as listed due to operational or other factors. Cancellation By You Should you (the client) choose to cancel a booking, Velo Thailand must be notified in writing or by email. The following cancellation fees apply for our day tours: - more than 7 days before departure, full refund of deposit - 2 to 6 days before departure, loss of 50% of deposit. - up to 24 hours before the tour starts, loss of all payments made. - turning up late to the starting point of the tour for whatever reason is considered a late cancellation and will result in a loss of all payments made. - no refund will be made should you voluntarily leave a tour early for any reason including not being of adequate ability to ride a bicycle at a sufficient level to do the tour. The following cancellation fees apply for our scheduled group tours: For tours that require a deposit payment: - more than 60 days before departure, loss of deposit - 59 days or less before departure, no refund. For tours that require full payment to book the tour: - more than 60 days before departure, loss of 50% of payment - 59 days or less before departure, no refund. No refund will be made should you voluntarily leave a tour early. The following cancellation fees apply for our on demand and extension tours: - more than 90 days before departure, loss of 25% of tour cost - 90 to 60 days before departure, loss of 50% of tour cost. - 59 days or less before departure, no refund. No refund will be made should you voluntarily leave a tour early. The following cancellation fees apply for our any extra bookings such as hotels and transport bookings (excluding flights): - more than 60 days before departure, loss of 50% of booking cost - 59 days or less before departure, no refund. The following cancellation conditions apply for our any extra flight bookings: Every airline has different booking conditions so refunds on flights is dependant on what we are able to achieve. Any money refunded will be subject to service fees to be determined by Velo Thailand. Cancellation By Velo Thailand In the event that Velo Thailand cancel a trip, notification will be given no less than 60 days before the departure date of the trip. Velo Thailand will return all money paid for the trip cost. Velo Thailand are not liable for any other money paid, including flight ticket purchases. Please note this excludes cancellations due to conditions outside Velo Thailand control such as war, natural disaster, political instability, etc. In such an event no money will be returned by Velo Thailand and you will need to make a claim on your travel insurance. Helmets It is required that a bicycle helmet be worn by all cyclists when riding a bicycle throughout a Velo Thailand bicycle tour. Failure to wear a helmet will result in the customer not being allowed to cycle as a part of the tour program. Itineraries Velo Thailand reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from war, disease, natural disaster, safety, or changed local conditions. The tour leader or guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of Velo Thailand. Insurance It is a condition of participating in a Velo Thailand that each travelers holds travel insurance for the duration of the trip. Insurance must include comprehensive medical and emergency evacuation. Your travel insurance details will be checked by your Group Leader on arrival at the starting point hotel. Read more about insurance here. On all our Bangkok day tours basic medical insurance is included in the tour so it is not a requirement to hold travel insurance for these tours. Personal Responsibility Due to the nature of the style and locations that Velo Thailand operate in, Velo Thailand and their guides, leaders, and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return arising out of any such adventure trip organised by Velo Thailand. Privacy Statement Some of the personal information Velo Thailand collects with your booking may be provided to third party suppliers. This will only be done where required for legal reasons (eg. booking flight tickets, permits, hotel bookings in some places). Your email address will not be shared with anyone! Acceptance of Conditions By payment of your booking deposit you agree to the terms and conditions as read.